Shipping & Returns

Shipping & Returns

Thank you for shopping with By Glow SZN°.
We're committed to ensuring every order is packed and dispatched with care.

Processing Times

All orders are processed within 1–2 business days, excluding weekends and public holidays. During product launches, promotions, or high-volume periods, dispatch times may be slightly extended. Once your order has been dispatched you'll receive a confirmation email with your tracking information.

Domestic Shipping — Australia

We currently offer Standard and Express shipping, with complimentary standard shipping on all orders over $150 AUD.

Shipping timeframes are estimates only and may vary depending on your location and Australia Post network conditions.

Standard shipping: 2–8 business days
Express shipping: 1–4 business days

In-Store Pickup

Pickup is available from our Condell Park NSW location. Once your order is ready for collection you'll receive an email or text notification. Please wait for your pickup confirmation before arriving — collection is only available during business hours.

International Shipping

International shipping is not currently available. We hope to offer this in the future — stay tuned.

Shipping Delays

By Glow SZN° is not responsible for delays caused by Australia Post, incorrect shipping information provided at checkout, weather disruptions, or carrier-related issues outside of our control.

Please ensure your shipping details are entered correctly at checkout. We are not responsible for parcels delivered to incorrectly supplied addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe your order has been lost in transit, please contact us within 48 hours of delivery or expected delivery at info@glowszn.com.au. We'll work with the carrier to investigate and assist where possible.

Returns & Exchanges

We truly want every order to arrive perfectly for you. AfterGlow is a skincare product and for hygiene reasons we are unable to accept returns on opened or used items. Please choose carefully.

Damaged, faulty or incorrect orders
If your product arrives damaged or faulty, , please email info@glowszn.com.au within 3 days of receiving it. Include your order number in the subject line along with a brief description and photos and we'll take care of you.

If your return is approved, return shipping is at your cost and original shipping fees are non-refundable. Approved returns will be issued as store credit or exchanged for an alternative product — no cash refunds.

We do not accept returns or offer refunds for:

  • Change of mind on opened or used products
  • Sale items
  • Gift cards

Contact

For all shipping and returns enquiries please contact us at info@glowszn.com.au and we'll get back to you within 1–2 business days.