Refund policy

At Glow Szn, we take pride in delivery premium skincare products with the highest  standards of hygiene, quality, and care. 

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened, used or tampered products. 

Please ensure you review your order before completing your purchase. 

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at info@glowszn.com.au 

To help us review your claim efficiently, please include:

• Your order number 

• Clear photos of the item and packaging 

• A detailed description of the issue 

Once reviewed, we will arrange a replacement or suitable resolution where applicable. 

Non-Returnable Items 

For hygiene and safety purposes, we cannot accept returns for: 

• Opened skincare products 

• Used products 

• Products with tampered seals 

• Change of mind purchases/incorrect order